Delete your KeystonePal account

Permanent deletion — in the app, or by request

You can permanently delete your KeystonePal account and all of its data from inside the app at any time. It takes about thirty seconds.

In the app

1. Open KeystonePal and sign in.
2. Go to More → Help & Account → Delete account.
3. Optionally tap Download my data first to keep a copy.
4. Confirm by typing your business name.

What gets deleted

Everything tied to your account: quotes, jobs, invoices and payments, customers, suppliers and workers, purchase orders, expenses, assets and vehicles, files, photos and receipts, contacts and assistant data, and your login. This is permanent and cannot be undone. Encrypted backups expire within 30 days.

What is not affected

• Invoices and quotes you already pushed to Xero stay in your Xero account.
• A subscription bought through the App Store or Google Play must be cancelled separately in that store — deleting your account here does not stop billing.
• A subscription bought on the website is cancelled on your account page at keystonepal.com.au.
• Records you have already emailed or given to your own customers.

Prefer us to do it?

Email support@keystonepal.com.au from the email address on your account with the subject "Delete my account". We'll verify it's you and process the deletion, usually within a few business days.

For more about how we handle your information, see our Privacy Policy.