Terms of Service
Effective 1 October 2026 · Version 1.5
These Terms are an agreement between you and Investment Collective Capital Pty Ltd (ABN 43 684 516 854) for your use of the KeystonePal app and this website. By creating an account or using KeystonePal, you agree to them.
1. Who can use KeystonePal
You must be at least 18 and using KeystonePal for business purposes. If you're agreeing on behalf of a company, you confirm you're authorised to bind it. You're responsible for keeping your login secure and for everything done under your account.
2. Early-release software
KeystonePal is under active development. Features may change, break or be removed, and while we work hard to avoid it, data loss is possible. Keep your own records of anything critical to your business.
3. Subscriptions and billing
- Bought in the App Store or Google Play: managed and cancelled there. Bought on the web: managed and cancelled in your KeystonePal account (Stripe).
- Subscriptions renew automatically until cancelled. Cancelling is not the same as deleting your KeystonePal account, and deleting your account does not stop billing.
- Refunds for store purchases are handled by Apple or Google under their policies.
- We may change pricing with reasonable notice; changes apply from your next billing period.
- Some features have fair-use limits on AI usage. We'll tell you in the app if you reach one.
4. Your content and your data
You own everything you put into KeystonePal. You grant us only the licence needed to store, process and display it so we can run the service for you, including sending it to the providers listed in our Privacy Policy. You're responsible for having the right to enter information about other people, and for the accuracy of what you enter.
5. AI features — important
KeystonePal uses AI to transcribe voice notes, read receipts and photos, draft text and summarise information. AI output is a draft and can be wrong. You must review everything before it is sent, issued or relied on. Nothing is sent to a customer automatically.
Prices and tax are calculated by our own code from the rate card you set — not generated by the AI — but you remain responsible for checking every quote, invoice and order before it goes out. We are not responsible for a quote, invoice, order or drawing you approve and send.
Drawings and take-offs. AI-assisted drawings are sketches produced from the numbers in your quote or from a sketch you supplied. They are not construction drawings, they are not to scale, and they are not a survey. You must check every dimension before you send one or rely on one. Every drawing the app produces is stamped to say so.
The phone assistant. If you switch it on, an AI agent answers calls diverted to your assistant number. It tells callers at the start of every call that it is automated and that the call is recorded, only states prices you have pre-approved word-for-word, and takes a message with the caller’s details so you can call them back. With full assist on, it can also offer a caller a free time from your availability: it pencils that time in for you to confirm or decline, and books the job in only if you switch on hard booking. Otherwise it does not book jobs or commit you to a time. Calls are transcribed and recorded so you can review them. You are responsible for using it lawfully — including any call-recording and telemarketing rules that apply to your business and state — and for any commitments you act on from a call summary. Assistant phone numbers are supplied by us and remain ours: they can't be ported, and they're reclaimed when your subscription ends. Diverting your own number to an assistant number may incur charges from your own carrier.
Crew clock-in links. Clock events record the time and, with the worker's permission, a single location stamp. You are responsible for telling your workers this and for complying with the workplace surveillance and employment laws of your state.
Records, not advice. Features such as the ATO vehicle logbook, the heavy-vehicle work and rest record, dockets, the compliance register and reports record what you enter. They are not tax, legal, safety or compliance advice; the work and rest record is not an NHVR-approved electronic work diary; and you remain responsible for your own regulatory obligations. We are not a surveyor, an architect, an engineer or a building certifier, and nothing the app draws or measures is a survey, a certified plan or an approval. Check important figures with your accountant or adviser.
6. Acceptable use
Don't use KeystonePal to break the law, infringe someone's rights, send spam, upload malware, misrepresent who you are, scrape or resell the service, attempt to access another user's data, or interfere with the service's operation.
7. Site Chat
Site Chat lets you open a chat about a job and invite other people to it with a link. The link is yours: you choose who you send it to, and everyone you invite can read that chat and its attachments from then on. You are responsible for who you invite and for what you and your guests put in a chat, including any photos or personal information about other people. Guests don't need a KeystonePal subscription and don't get one. We are not a party to the job, to the chat, or to anything agreed in one — a message is not a variation and not a contract unless you make it one somewhere that is. We can remove content that is unlawful or that breaches these Terms, and suspend accounts that breach them.
8. Third-party services
Where you connect Xero, an email account or another service, your use of that service is governed by its own terms. We're not responsible for those services, their availability, or what they do with data you direct us to send them. The phone assistant is carried and processed by our voice providers (Telnyx and Retell AI), and weather data is supplied by WillyWeather using Bureau of Meteorology data — forecasts are estimates, never a guarantee of conditions.
Apple. If you downloaded KeystonePal from the App Store: these Terms are between you and us, not Apple; Apple has no obligation to provide maintenance or support for the app; if the app fails to conform to a warranty, Apple may refund your purchase price and has no other warranty obligation; Apple is not responsible for handling any claims relating to the app (including product liability, regulatory or IP claims); and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
9. Availability
We aim to keep KeystonePal available but don't guarantee uninterrupted service. We may need to suspend it for maintenance, and we may change or discontinue features. KeystonePal requires an internet connection for most functions.
10. Your Australian Consumer Law rights
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
To the extent we're permitted to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied. Otherwise, and to the extent permitted by law:
- KeystonePal is provided "as is" without other warranties.
- We're not liable for indirect or consequential loss, lost profits, lost business or lost data.
- Our total liability to you in any 12-month period is limited to the amount you paid us in that period.
You agree to indemnify us for claims arising from your breach of these Terms, your content, or your dealings with your own customers.
11. Suspension and termination
You can stop using KeystonePal and delete your account at any time from inside the app. We may suspend or terminate an account that breaches these Terms, or where required by law. If we terminate your account without cause we'll refund any unused prepaid period.
12. Changes to these Terms
We may update these Terms. If a change is significant we'll give you reasonable notice in the app or by email. Continuing to use KeystonePal after a change takes effect means you accept it.
13. Governing law
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.